Online Shopping
What is the availability status of items on the site?
What do I need for optimum browsing when visiting
How accurate is colour display on the Internet?
How may I get assistance with my online order?
How do I change information on my order after it has been placed?
I just finalised my order but I still have not received the SMS/email notification of my order.
Can I have separate invoices for items purchased?
I have added a product to my shopping cart but I cannot place an order. Why?
What does the “pending payment” status mean?
I have registered my account with a wrong email address. What can I do?
Why was my order cancelled without notice?
Will my order be gift wrapped?
Can I use a gift card or store credit for an online store?
What is included if I choose the gift option?
If I give a gift to someone, can the recipient exchange it for something else?
If I give a gift to someone, can the recipient refund it?
How much is the delivery?
How long will delivery take?
How can I track my delivery?
Where does deliver?
Could you deliver to a P.O. Box ?
Can I have my package delivered to my mailbox?
Is a signature required for delivery of my order?
There is no one picking up my parcel, can I change the delivery address?
I am on a business trip. Can you deliver to my hotel?
Collect in store
Can I collect my purchases in a store?
Can a third party collect my order in a store?
When will my order be available in store?
How do I return or exchange an item collected in store?
Which means of payment are accepted by
Is my payment secure?
Do you accept international credit cards?
When will my credit card be debited?
What is the security code on my payment card?
Can I place an order using a credit card in the name of another person?
Returns and exchanges
How do I return or exchange an item ordered via
When will I receive my refund?
Do I have to pay for the return?
Can I make return exceed 7 days upon receiving?
Will I get a full refund for returned item ?
I purchased a belt kit. Can I return only the strap or the buckle for refund?